BC Transit has signed a contract with Vancouver-based technology company Spare to introduce a new digital platform for handyDART services.
HandyDART is a door-to-door service for people who can’t independently use fixed-route transit. BC Transit says it has more than 20,000 customers across the province.
“BC Transit understands that handyDART customers want shorter wait times to book a ride, easier booking options, and clearer communication about when their bus will arrive,” the agency said in a release Wednesday.
The new technology includes a mobile app and an online portal to book and manage trips, as well as an option to register for handyDART services online. Onboard trip mapping would also help operators with route navigation and provide real-time updates.
BC Transit said data collected through the digital platform will help inform future service delivery and expansion.
Currently, most trip bookings are done by phone.
The agency said the new digital option follows consultations with customers, operating companies, and accessibility experts.
The provincial Crown corporation said it will next work with local governments and partners on a rollout strategy for the technology.
It said the total cost of the project is $6 million.
Spare’s technology is used by other transit agencies in cities including Winnipeg, Saskatoon, and Brampton, Ont.
BC Transit’s 2025 user survey shows the majority of handyDART riders were over the age of 75, and that attending medical appointments was the most common purpose for their trip.
A little over a quarter of respondents said they were interested in a digital option for booking trips, while booking by phone remained the top choice.
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